Integrated Toll-Free FAQ (GoToMeeting Corporate only)

Review frequently asked questions about toll-free conferencing.

What is Integrated Toll-Free Audio Service?

How much does it cost to use the Integrated Toll-Free audio service?

How am I billed for the toll-free service?

How do I add the toll-free option to meetings that I've already scheduled?

Will I use the same toll-free number for each meeting?

How do I schedule a meeting with Integrated Toll-Free?

Do you offer toll-free numbers for countries outside of the United States and Canada?

How can I cancel Integrated Toll-Free?

 

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Integrated Toll-Free audio

What is Integrated Toll-Free Audio Service?

Integrated Toll-Free audio service provided by Citrix Online Audio allows you to offer your GoToMeeting, GoToWebinar and GoToTraining attendees a toll-free number option. With Integrated Toll-Free, you have the flexibility to schedule your sessions with any combination of toll-based, toll-free and VoIP audio.

How much does it cost to use the Integrated Toll-Free audio service?

Per-minute charges are based on your service contract, and minutes are calculated per participants. (For instance, if 3 participants dialing to the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan. Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a session using VoIP.

How am I billed for the toll-free service?

You will receive a separate monthly invoice from Citrix Online Audio, LLC for any toll-free minutes used by you and your attendees.

How do I add the toll-free option to sessions that I've already scheduled?

For any sessions that were scheduled prior to enabling toll-free integration, the regular toll-based conference numbers will automatically be changed when toll-free numbers are added to an existing session. It is recommended that you resend the meeting invitation or webinar invitation to participants so they have access to the new toll-free audio information. Meeting,Webinar and Training IDs and URLs will stay the same,and the new toll-free number will be provided to attendees in the Waiting Room, as well as in the Audio Pane of the Control Panel.

Will I use the same toll-free number for each session?

No, as with existing sessions, each session will have a unique toll-free number and access code. If you wish to re-use the same audio options for your meetings, select the Recurring meeting box in the Schedule a meeting window. Once you do so, the Integrated Toll-Free number and access code remain the same.

How do I schedule a session with Integrated Toll-Free?

To add a toll-free number to your invitation email, right-click the daisy icon in your system tray and select to schedule a section. Then select the Edit Countries link to select toll-free countries.

For what countries do you offer toll-free service?

See the available international toll-free and long-distance (toll) numbers.

Can I purchase Integrated Toll-Free service outside the United States?

If you have a GoToMeeting Corporate plan (multi-user account) and your billing address is based in the U.S., U.K., Canada or Australia, you may purchase Integrated Toll-Free audio online.

Is there anything different about recording a meeting with Integrated Toll-Free?

Whether you or your attendees join with VoIP, toll or toll-free audio, you can easily and seamlessly record all participants. From the Recording section of the Preferences window during a session, select Use GoToMeeting Audio Service. For more information about the Recording feature, please see Recording a Meeting..

How can I cancel Integrated Toll-Free?

If you'd like to cancel your Integrated Toll-Free service, please contact our 24/7 Global Customer Support.

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