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Review frequently asked questions about toll-free conferencing.
Integrated Toll-Free audio service provided by Citrix Online Audio allows you to offer your GoToMeeting, GoToWebinar and GoToTraining attendees a toll-free number option. With Integrated Toll-Free, you have the flexibility to schedule your sessions with any combination of toll-based, toll-free and VoIP audio.
Per-minute charges are based on your service contract, and minutes are calculated per participants. (For instance, if 3 participants dialing to the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan. Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a session using VoIP.
You will receive a separate monthly invoice from Citrix Online Audio, LLC for any toll-free minutes used by you and your attendees.
For any sessions that were scheduled prior to enabling toll-free integration, the regular toll-based conference numbers will automatically be changed when toll-free numbers are added to an existing session. It is recommended that you resend the meeting invitation or webinar invitation to participants so they have access to the new toll-free audio information. Meeting,Webinar and Training IDs and URLs will stay the same,and the new toll-free number will be provided to attendees in the Waiting Room, as well as in the Audio Pane of the Control Panel.
No, as with existing sessions, each session will have a unique toll-free number and access code. If you wish to re-use the same audio options for your meetings, select the Recurring meeting box in the Schedule a meeting window. Once you do so, the Integrated Toll-Free number and access code remain the same.
To add a toll-free number to your invitation email, right-click the daisy icon in your system tray and select to schedule a section. Then select the Edit Countries link to select toll-free countries.
Can I purchase Integrated Toll-Free service outside the United States?
If you have a GoToMeeting Corporate plan (multi-user account) and your billing address is based in the U.S., U.K., Canada or Australia, you may purchase Integrated Toll-Free audio online.
Whether you or your attendees join with VoIP, toll or toll-free audio, you can easily and seamlessly record all participants. From the Recording section of the Preferences window during a session, select Use GoToMeeting Audio Service. For more information about the Recording feature, please see Recording a Meeting..
If you'd like to cancel your Integrated Toll-Free service, please contact our 24/7 Global Customer Support.