Audio FAQs - GoToMeeting

Find an Answer

Search GoToMeeting articles, videos and user guides   Your search term must have 2 or more characters.

Audio FAQs

Review common tips and tricks for managing your GoToMeeting audio.

What if I can't hear other callers?

What if other callers can't hear me? 

I hear static, beeping or a clicking sound

What if I experience echo, feedback or background noise? 

What if words are clipped or dropped?

How do I adjust my VoIP audio volume?

What if I get an error message? 

How do turn entry and exit chimes on/off?

How do I mute and unmute attendees? 

What does it mean when both telephone and VoIP are enabled? Why would anyone need that?

Audio Tips and Best Practices?

 

Related Topics

GoToMeeting  Integrated Audio

Manage Audio

 

What if I can't hear other callers?

  • In the Attendee List of your Control Panel, click the Audio icon to unmute an individual attendee or click Unmute All to unmute all attendees in the meeting.
  • Telephone users: Hang up and dial back in.
  • VoIP users:

a. Test your speakers setup. Click Audio Setup in the Audio Pane to select the correct device. Mac users should: click the speaker icon in the Audio Pane to select the correct device.

b. Check the volume setting in audio setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.

What if other callers can't hear me?

  • You can change your audio selection from the Audio Pane if you scheduled your meeting to offer both VoIP and telephone options.
  • Telephone users: Hang up and dial back in.
  • VoIP users:

a. Click Audio Setup in the Audio Pane to see if the correct microphone device is selected. Mac users should: click the microphone icon in the Audio Pane to select the correct device.

b. If using a microphone, check to see if your microphone has a physical mute/unmute button on it. If it does, make sure your microphone is not muted.

c. If an attendee can't hear you, his or her speaker volume may be off or set too low.

d. Analog microphones are sometimes too quiet; we recommend using a USB headset or USB desktop microphone instead.

e. If you are using a desktop microphone, avoid touching the microphone since it may cause a reduction in the volume of your voice.

f. Speaking very loudly can affect the volume; try speaking at a lower level.

g. The speed of your Internet connection can affect 1-way sound. For optimum performance when using VoIP, we recommend a broadband Internet connection.

h. File sharing: Uploading a file while using GoToMeeting can sometimes affect VoIP sound quality. It is recommended that you close all file sharing applications before you start your meeting.

i. Streaming music or video while using GoToMeeting can sometimes affect VoIP sound quality. It is recommended that you close all streaming music or video before you start your meeting.

What if I hear static, beeping or a clicking sound?

  • Electronic devices, such as Blackberries, can affect the sound quality of microphones and speakers. To avoid this, keep any electronic handheld devices away from your microphone and speakers during your meeting.

What if I experience an echo, feedback or background noise?

  • A USB headset is recommended (see VoIP Audio Device Recommendations).
  • If you suspect an echo is coming from an attendee, see who is speaking by looking at the bottom of the Audio Pane. Then mute that attendee or ask the attendee to lower his or her speaker volume. You can also click Mute All in the Audio Pane.
  • If you join your meeting via telephone make sure the audio setting on your Control Panel is not set to Mic & Speakers.
  • Built-in or external speakers can cause echo. We recommend reducing the speaker volume to a low level.
  • Laptops with built-in microphones can pick up noise and cause echo. Using a built-in microphone for your audio is not recommended. If you know how to turn off your laptop's built-in microphone, turn it off for your presentation (check your laptop's owner manual).
  • Webcams with microphones can pick up additional noise and cause echo. Using a webcam for your audio is not recommended.
  • A meeting is best presented from a quiet location.
  • If using a microphone, move the microphone closer to your voice and away from competing sounds (e.g. computer fans).
  • Avoid moving or touching the microphone during your presentation.

What if words are clipped or dropped?

Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.

  • Close all applications you are not using for your presentation.
  • VoIP users: A dial-up Internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection. If the problem persists, switch to Telephone mode. Select Telephone in the Audio Pane and dial in to the meeting.

How do I adjust my VoIP audio volume?

  • Click Audio Setup in the Audio Pane. Under Speakers Setup, move the slider bar to the desired volume.

What if I get an error message?

No Speakers Detected

An error message will appear if speakers (or headset) are not present or are not connected properly, or if there is no sound card installed in your computer. You will not hear audio at this time and will not be heard in the conference.

  • Check that your speakers (or headset) are properly connected and click Try Again in the Audio Pane of the Control Panel. Please refer to the VoIP Audio Setup in this section for more information.
  • If you have the option to join the meeting via telephone, you will automatically be switched to Telephone mode. Dial in to the conference using the number and audio PIN provided in the Audio Pane of your Control Panel.

No Sound Detected

After the first minute of a session, GoToMeeting looks for microphone input from attendees who are using a microphone, have speaking rights and are unmuted.

If no input is detected, you may get a "Trying to speak?" error message. This error may appear under the following conditions:

  • You have not spoken or made any sound during the first minute of joining the meeting.
    -Or-
  • The microphone device was incorrectly selected. You can click the Audio Setup link if you are trying to speak but can't be heard. Please refer to See VoIP Audio Setup in this section for more information.

No Microphone Detected

  • An error message will appear if a microphone (or headset) is not present or is not connected properly. You will still be able to hear the meeting but will not be able to speak.
  • Check that your microphone is properly plugged in. If it is, test your microphone device and click Try Again in the Audio Pane of the Control Panel. Please refer to VoIP Audio Setup in this section.
  • If you have the option to join the meeting via telephone, you can switch to Telephone mode. Then dial in to the conference using the number and audio PIN provided in the Audio Pane of your Control Panel.

Microphone Disconnected

An error message will appear if your microphone fails or is unplugged after joining a meeting. When this happens, you will no longer hear audio nor be heard by others.

  • Check that your microphone is properly plugged in. If it is, test your microphone device and click Try Again in the Audio Pane of the Control Panel. See VoIP Audio Setup - PC or VoIP Audio Setup - Mac in this section.
  • If you have the option to join the meeting via telephone, you can switch to Telephone mode. Then dial in to the conference using the number and Audio PIN provided in the Audio pane of your Control Panel.

 

How do I turn entry and exit chimes on/off?

You must be dialed in via telephone to turn entry and exit chimes on or off. In GoToMeeting, entry and exit chimes are turned on by default. Press *8 to cycle through the entry and exit chimes options.

How do I mute and unmute attendees?

  • Windows users: Click the microphone or handset icon (a)
  • Mac users: Click an attendee's name

What does it mean when both telephone and VoIP are enabled? Why would anyone need that?

When both telephone and VoIP are enabled, your attendees have a choice to join the conference with either their phone or computer speakers/ USB headset. While attendees cannot access both audio options simultaneously, we do recommend offering your attendees a choice.

Audio Tips and Best Practices?

  • As with any meeting, it is important to test your sound quality and audio settings before your live event.
  • If you plan to record your meeting, be sure to test the Recording feature prior to your meeting; start a Meet Now and record a few minutes to test your settings.
  • Close all applications and documents you are not using for your presentation; applications running in the background may use up your computer's bandwidth and affect system performance.
  • Keep attendees muted during your presentation and unmute individual attendees as necessary. Attendees are joined unmuted by default.
  • If you join the conference by phone, make sure that any other phones and data devices (BlackBerry, iPhone) are either turned off or are away from your computer.
  • Ensure that your mouthpiece volume is turned up so the attendees can hear you, and that your earpiece volume is turned up so you can hear the other attendees.
  • If you join with VoIP, we recommend you use a USB headset rather than a microphone/speakers to improve call quality.
  • For more ways to optimize your audio please visit Integrated Audio.
Did this article answer your question?
Yes
No
Why?