iPad, iPhone and iTouch FAQs - GoToMeeting

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GoToMeeting now offers attendees the flexibility to attend meetings and webinars directly from an Apple® iPad, iPhone and iPod touch.

GoToMeeting App for iPad™, iPhone™ & iPod Touch™ FAQs

General Information

What can I do with GoToMeeting on an Apple® iPad, iPhone or iPod Touch?

How much does the GoToMeeting app cost? Are there any additional fees for using the GoToMeeting app?

What are the mandatory system requirements to join sessions from my iPad, iPhone or iPod Touch?

Can I schedule meetings from the GoToMeeting App for iOS?

How do I join a session from an iPad, iPhone or iPod Touch?

Can I join a GoToMeeting or GoToWebinar HDFaces session from an iPad? How do I share my webcam?

Can I host a meeting or webinar from my iPad, iPhone or iPod Touch? Can I show my screen if I'm given presenter controls?

How do I share content as a presenter?

Can I invite others to the meeting?

As an organizer, can I promote attendees to organizer or presenter?

Can I see how my screen looks to attendees?

Can I only draw on a whiteboard?

Can attendees draw on the whiteboard?

Can I join a webinar as a panelist?

Can I be made presenter during a webinar on an iPad?

Can I record a session from my iOS device?

How does attending a meeting or webinar on an iPad, iPhone or iPod Touch compare with the experience on a PC or Mac?

How can I change the view or zoom into the presenter's screen?

Can I chat with other meeting participants?

Can I ask questions, raise my hand or answer polls during a webinar?

Is the GoToMeeting app available on any other mobile device?

Can I attend a GoToWebinar session from an iPad, iPhone or iPod Touch?

Can I attend a GoToTraining session from an iPad, iPhone or iPod Touch?

Audio

Can I connect to audio from the GoToMeeting app?

Can I mute/unmute attendees using VoIP or dialing in by phone on iOS devices?

How do I dial in to the audio conference by phone?

Why can't I switch from phone to mic & speakers (VoIP)?

Why can't I connect to GoToMeeting and dial in on my iPhone?

What audio options does the GoToMeeting app support?

Will I have access to all of the session's conference call numbers?

Troubleshooting

When I tap on the Join link, why do I have to enable cookies? How do I enable cookies on Safari?

I enabled cookies on Safari but still can't join the session. What should I do?

General Information

What can I do with GoToMeeting on an Apple® iPad, iPhone or iPod Touch?

  • Attend GoToMeeting or GoToWebinar sessions from anywhere - free of charge.
  • Log in and start previously scheduled meetings.
  • Start instant meetings with Meet Now.
  • Present from an iPad, invite attendees and share content.
  • See up to 6 meeting participants on iPads.
  • Join meetings in seconds by tapping a Join link in an invitation email.
  • View presentations, mockups and reports – whatever the presenter shares on-screen.
  • Share HD video from the front or back camera on an iPad 2.
  • See who’s presenting, who’s talking and who else is attending.
  • Connect to audio through your Internet connection (WiFi or 3G), or dial in over the phone.
  • Chat with everyone in the meeting, with only organizers or with individual attendees.
  • Schedule meetings and invite attendees

How much does the GoToMeeting app cost? Are there any additional fees for using the GoToMeeting app?

There is no cost for the GoToMeeting app. You can easily download the app from the App Store. There's no charge for attending meetings or webinars. However, you are responsible for any long-distance charges associated with dialing in to sessions by phone, as well as sharing HD video over 3G. There are no long-distance charges for using audio over your iPad, iPhone or iPod Touch's built-in mic & speakers (VoIP), but you'll be responsible for any data charges that may be incurred.

 

What are the mandatory system requirements to join sessions from my iPad, iPhone or iPod Touch?

Can I schedule meetings from the GoToMeeting app for iOS?

Yes, you can schedule meetings from the GoToMeeting app for iOS. You can invite attendees to these meetings, edit the audio and create a meeting password from the GoToMeeting app. Also, you can delete meetings from the My Meetings screen.

How do I join a session from an iPad, iPhone or iPod Touch?

If you know the 9-digit Meeting or Webinar ID, you can join the session by simply opening the GoToMeeting app and entering your name and the Meeting or Webinar ID (webinar attendees must also enter their email). If you already have the GoToMeeting app installed, you can also join a session by tapping the Join link in your GoToMeeting or GoToWebinar invitation email, which will automatically launch you into session.

 

Can I join a GoToMeeting or GoToWebinar HDFaces session from an iPad? How do I share my webcam?

Yes. You can join HDFaces video meetings and webinars as an attendee. If you're using an iPad, you can see up to 6 webcams. And if you're using a iPad 2 or higher, you can collaborate face-to-face by sharing your front or back camera in meetings! You cannot yet share your own webcam in a webinar.

To turn on your webcam on an iPad 2 or higher, tap the Webcam icon in the navigation bar, and then tap Share My Webcam. We highly recommend using a strong WiFi connection. While it's possible to stream video over 3G, we recommend WiFi. Operator data charges may apply, so we highly recommend using an unlimited data plan or WiFi connection.

 

Can I host a meeting from my iPad, iPhone or iPod Touch? Can I show my screen if I'm given presenter controls?

Yes, you can host a meeting from an iPad, iPhone and iPod touch with your GoToMeeting username and password. Organizers can start previously scheduled meetings or they can start and host instant meetings by tapping the Meet Now button on the  My Meetings screen. Only iPad users can present and share content on screen.

 

How do I share content as a presenter?

Only iPad users can be presenters (iPhone and iPod touch users can't be made presenter). Presenters can share content by sharing through the cloud, sharing through the browser or sharing a whiteboard. Presenters can share content by tapping Share from the Cloud, Share from the Browser by entering a URL into the browser or by tapping Share a Whiteboard. Presenters can also share content by tapping the Cloud icon and the Bookmark icon in the navigation bar. In order for attendees to see the content, presenters must tap the Play icon in the toolbar. The Screen Sharing icon will turn green when the content is being shared.

Can I invite others to the meeting?

Yes, organizers can invite others to the meeting by tapping the Invite icon and selecting either Email, Message or Copy to Clipboard. The Meeting ID and meeting information can then be sent to participants. For the Message option to appear, iMessage must be activated from the Settings app on the iOS device. For the Email option to appear, email must be set up on the device.

 

As an organizer, can I promote attendees to presenter or organizer?

Organizers can make someone who joins from a Windows, Mac or iPad the presenter so that person can share their screen. At this time, attendees who join from an iPhone or an Android cannot be made presenters.

From the Attendee List, organizers can make someone else who joined from a Windows, Mac or Android the organizer. Currently, attendees who join from an iOS device cannot be made an organizer.

Can I see how my screen looks to attendees?

Yes, when sharing content you can preview how attendees are viewing their screen by tapping the Screen Sharing icon and turning Audience View on. A thumbnail image of what attendees are seeing will appear on-screen and you can drag the thumbnail image by dragging the image with 1 finger.

 

Can I only draw on a whiteboard?

No. Presenters can use Drawing Tools to annotate directly on any screen being shared by tapping the Drawing Tools icon in the toolbar. The Drawing Tools Grab Tab with the main controls will expand. The Play icon must be selected in order to share annotations. Drawings are only shown to the attendees after you have picked up your finger.

 

Can attendees draw on the whiteboard?

No, not at this time. Only presenters can draw on the whiteboard.

 

Can I join a webinar as a panelist?

No, you cannot join a webinar as a panelist on an iPad, iPhone or iPod Touch.

 

Can I be made presenter during a webinar on an iPad?

No, not at this time.

 

Can I record sessions from my iOS device?

No, you cannot currently record sessions from an iOS device.

 

How does attending a meeting or webinar on an iPad, iPhone or iPod Touch compare with the experience on a Windows or Mac?

Just as on a Windows or Mac, you can view the presenter's screen, see who's attending and who's talking. However, some organizer features are not yet available on the iPad, iPhone and iPod Touch.

 

Unsupported features for GoToWebinar on iOS:

  • Drawing tools
  • Presenter controls
  • Keyboard and mouse controls
  • Start sessions
  • Schedule sessions

Unsupported features for GoToMeeting for iOS:

  • Keyboard and mouse controls of the presenter's desktop

 

How can I change the view or zoom into the presenter's screen?

You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToMeeting Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

 

Can I chat with other meeting participants?

Yes, you can tap Chat in the toolbar to instantly send and receive messages to everyone, to only the organizer(s) or to individual attendees. You can toggle between meeting participant names in the Attendee List to read and send messages.

 

Can I ask questions, raise my hand or answer polls during a webinar?

Yes, you can asks questions, raise your hand and answer polls as an attendee in a webinar.

 

Is the GoToMeeting app available on any other mobile device?

The GoToMeeting app is also available on Android smartphones, the Windows phone and Windows RT.

 

Can I attend a GoToWebinar session from an iPad, iPhone or iPod Touch?

Yes! Simply use the GoToMeeting app to attend webinars from your iPad, iPhone or iPod touch.

 

Can I attend a GoToTraining session from an iPad, iPhone or iPod Touch?

Yes! Simply use the GoToMeeting app to attend trainings from your iPad, iPhone or iPod touch.

 

Audio

Can I connect to audio from the GoToMeeting app?

If the organizer provides both mic and speakers (VoIP) and conference call numbers, you will automatically connect to mic and speakers over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality on your iPhone depends on the quality and bandwidth available on the WiFi or 3G network that you're connected to. For best results, you should make sure you have nothing else running that might use up bandwidth. WiFi connection is highly recommended.

If the organizer only provides a conference call number, or if you prefer to dial in by phone, iPad attendees can tap the Settings icon at the top right of the screen, tap Audio Settings and then Telephone to access the conference call information.

iPhone attendees can go to the Meeting Information screen and tap a U.S. phone number to automatically connect to the audio conference. With a single tap, the conference call number, access code and Audio PIN are automatically dialed.

If you have an iPhone 4 or 4S on a network that does not allow simultaneous voice and data sharing (CDMA), you won’t be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone’s Internet connection (WiFi or 3G) or dial in with a different device.

 

Can I mute/unmute attendees using VoIP or dialing in by phone on iOS devices?

Yes, if the attendee is connected to VoIP, you can mute/unmute them to allow them to speak. If the attendee is dialed in by phone, you can mute/unmute them only if the they have entered the Audio PIN, which they can access in-session from Settings.

 

How do I dial in to the audio conference by phone?

If the organizer provides a U.S. phone number, you can go to the Meeting Information screen in-session and tap the telephone number to automatically connect to the audio conference from your iPhone.

International telephone numbers do not have the single tap auto-dialing capability at this time. You can still use the Phone app on your iPhone to enter international telephone numbers manually and dial in to the audio conference.

 

Why can't I switch from phone to mic & speakers (VoIP)?

Once you dial in to the audio conference, mic and speakers (VoIP) is disabled for the remainder of the session. If you want to switch back to VoIP, you will need to leave the session and rejoin.

 

Why can't I connect to GoToMeeting and dial in on my iPhone?

If you have an iPhone 4 or 4S on a network that does not allow simultaneous voice and data over (CDMA), you won't be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone's built-in mic and speakers (VoIP) or dial in with a different device.

If the organizer only provides a conference call number as the audio option and you try to dial in to the audio conference from a CDMA network without having a WiFi connection, you'll see a dialog notifying you that your device does not support simultaneous voice and data sharing. Once you tap the Dial button on the Join the Audio Conference dialog, you'll lose access to screen sharing.

 

What audio options does the GoToMeeting app support?

  • iPad, iPhone or iPod Touch's built-in mic and speakers (VoIP).
  • iPad, iPhone or iPod Touch's built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack.
  • Headset connected via the 3.5-mm stereo headphone jack.
  • Bluetooth Hands Free devices.

For optimal audio quality, we recommend using a headset.

 

Will I have access to all of the session's conference call numbers?

Any conference call numbers provided by the organizer are available to an iPad attendee. iPhone attendees who prefer to dial in by phone can access the conference call number(s) (if provided by the organizer) in the GoToMeeting or GoToWebinar invitation email or Meeting Information screen.

 

Troubleshooting

When I tap on the Join link, why do I have to enable cookies? How do I enable cookies on Safari?

If your iPad, iPhone or iPod Touch is running iOS 5 or higher, cookies are disabled on Safari by default. You must first change your settings to enable cookies before you can join a meeting or webinar. To enable cookies on Safari, go to Settings > Safari > Accept Cookies > Always or From Visited. Then tap the Join link in your GoToMeeting or GoToWebinar invitation email to join the session.

 

I enabled cookies on Safari but still can't join the session. What should I do?

Try clearing your history, cookies and data by going to Settings > Safari > Clear History/Clear Cookies and Data. Then tap the Join link again in your GoToMeeting or GoToWebinar invitation email to join the session.

If you're still having problems joining, try forcing the GoToMeeting app to close:

1. Double-click the Home button to bring up the multi-tasking bar.

2. Press and hold the GoToMeeting app until the icon starts to wiggle.

3. Tap the minus symbol above the GoToMeeting app to close it.

4. Tap the Home button or anywhere above the multi-tasking bar to exit.

5. Then tap the Join link in your GoToMeeting or GoToWebinar invitation email to join. If you know the 9-digit Meeting or Webinar ID, you can also open the app and manually enter it.

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