Common Issues When Joining Meetings on Mac OS X 10.5 (Leopard)

The following are some common issues that you may encounter when trying to connect to GoToMeeting on a Mac running OS X 10.5 (Leopard). We've recommended a few easy ways you can resolve these issues.

Are you having problems using GoToMeeting on Mac OS X 10.5 (Leopard)?

Does your web page display "Joining the meeting: Click Trust, Allow or Open if prompted" but nothing happens?

How do I find out if Java is working correctly?

How do I manually download GoToMeeting without having Java?

Related Topics

Test Your GoToMeeting Connection

Common Issues When Joining Meetings on PCs

Troubleshooting Java Issues

Connection Wizard

 

Are you having problems using GoToMeeting on Mac OS X 10.5 (Leopard)?

GoToMeeting isn't supported on Safari if you're running Java update 10 on Mac OS X 10.5 (Leopard). If you're running Java update 10 and Mac OS X 10.5 (Leopard), we recommend using the latest version of Mozilla Firefox or Google Chrome to launch GoToMeeting. You won't be able to launch GoToMeeting using Safari on OS X Leopard.

To install the latest version of Mozilla Firefox

1. Visit www.mozilla.com.

2. Click Firefox Free Download to get the latest version of Firefox.

3. Once you've successfully installed Firefox, you may find it helpful to copy and paste the Join URL into Firefox's address bar.

To install the latest version of Google Chrome

1. Visit www.google.com/chrome.

2. Click Download Google Chrome.

3. Once you've successfully installed Chrome, try joining the meeting. You may find it helpful to copy and paste the Join URL into Chrome's address bar.

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Does your web page display "Joining the meeting: Click Trust, Allow or Open if prompted" but nothing happens?

Most likely Java did not successfully load in your browser. Try to manually download GoToMeeting or troubleshoot your Java issues.

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How do I find out if Java is working correctly?

1. Visit How do I test whether Java is working on my computer? to see if Java is working on your Mac.

2. If Java is working correctly, you'll see the message "Your Java is working":

3. If you don't see "Your Java is working" or if you see an error, check to see if a Java update is available from Apple by clicking the Apple icon in the top-left corner of your menu bar.

4. On your Mac, click the Apple icon in the top-left corner of your menu bar, and select About This Mac.

5. See which version of Mac OS X you're running.

Visit Apple's website to download the most recent version of Java:

Java for Mac OS X 10.5 (Leopard)

Java for Mac OS X 10.6 (Snow Leopard)

Java for Mac OS X 10.7 (Lion)

 

How do I join or host a meeting without having Java?

If you're using Mac OS X 10.5 (Leopard) or higher without Java enabled or installed, read Join or Host a Meeting Without Having Java to learn how to download and/or launch GoToMeeting.

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| Views: 10706 | Last Updated: Fri, May 04.2012 2:29 PM

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