Introduction to Enterprise Sign-In - GoToAssist Service Desk - LogMeIn

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Introduction to Enterprise Sign-In

Enterprise Sign-In allows your users to log into GoTo products using the same username and password they might use to access their email or log into Windows. Enterprise Sign-In provides IT administrators options for easily managing large numbers of users, user product access, and for delivering Single Sign-On (SSO) for those users.

Enterprise Sign-In is delivered, depending on your preferences, as fully packaged offerings from third-party Identity and Access Management (IAM) providers, as a set of GoTo-provided tools, or via identity and licensing APIs that allow you to design and build fully custom solutions. These solutions are available to new customers as well as those with existing accounts and users.

This document identifies the options to help you choose the most effective implementation for your requirements.

Background

At this time, Enterprise Sign-In is available for:

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • GoToAssist Remote Support
  • GoToAssist Service Desk
  • GoToAssist SeeIt

Enterprise Sign-In for these products lets you provision users and grant access to GoTo products to streamline the IT admin workflow. You can also offer your users Single Sign-On (SSO) to improve their access to their GoTo business tools. Both of these options require that you first create a domain organization, and that you validate any company email domains in that organization.

In the chart, the three main implementation options - managed, implemented, and custom - are examples. These options can be mixed and matched. You could implement a managed IAM solution and a custom provisioning solution. Or just implement provisioning without Single Sign-On.

Organizations

An organization is an entity you manage. The domain organization allows your administrators to configure sign-in options for your GoTo users based on the email domain they use to sign into GoTo products. For example, if all of your users sign in with names such as john@mycompany.com and jane@mycompany.com, then “mycompany.com” is the organization email domain.

Note that an organization is not necessarily related to your product account where you manage product access. Organizations simply manage sign-in options for user identities matching your verified email domain(s). The users themselves could be given access through one or more customer accounts - for example, perhaps your Marketing department and Sales department have separately signed up for and are separately billed for two different GoToMeeting accounts. In this case, the user identities and SSO functionality can still be centrally managed through one organization.

User and product access provisioning / licensing

Provisioning is the process of creating valid users within your company account, and extends to providing users with access for specific products. Smaller firms manage this using the Admin Center, but as the number of users increases, or if large shifts in users due to acquisitions, turnover, etc. occur, it makes sense to automate this process. Your options are (one of):

SCIM (System for Cross-domain Identity Management) is a specification that lets you manage users within your domain organization entity.

Single Sign-On (SSO)

Organizations can be configured using the SAML specification to allow users in the validated email domains to be authenticated for sign-on through an Identity Provider. Your options are: