Use OpenVoice toll-free conferences - GoToAssist Service Desk - LogMeIn

Find an Answer

Search GoToAssist Service Desk articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Use OpenVoice toll-free conferences

OpenVoice is a telephone conferencing application that is integrated with GoToMeeting, GoToTraining, and GoToWebinar. If organizers add toll-free calling to their meetings, they can add up to 500 meeting participants in audio-only mode in addition to their GoToMeeting participants who have audio, video, screen sharing, and chat. To use OpenVoice, the toll-free audio option is enabled on the user's product settings and countries are selected. When the organizer sends out a meeting invite, the international toll-free numbers provided by OpenVoice conferencing are included.

Default and preferred countries

When you select countries for OpenVoice conferencing, you can select as many available countries as you want as defaults. This results in those countries and a dedicated toll-free number for your organizer and meeting for each country being included in the meeting invitation emails. You must select one preferred country. This country, and the dedicated toll-free number for the country, displays first in the invite email.

On this page, you can:

Enable OpenVoice toll-free conferences for new users

1. Log in to the Admin Center.

2. Select Admin Settings from the left navigation.

3. On the Admin Settings page, select Edit in the Settings Template section. (To create a new template, see Set up user settings templates.)

4. Select the Settings icon next to the template you want to update. This opens the user settings page.

5. Select the product you want to modify settings for at the top of the page.

6. Under Audio, select Toll-free numbers.

 

7. Click On to enable toll-free phone numbers on the account and then click Save.

8. Click on Argentina... under Details. This displays the list of available countries, the default countries where you want toll-free conferencing numbers for organizers, and the preferred country.

9. Update the default country list and select a preferred country. Click Apply.

You will now be able to select this template to apply these settings to new users. See Add users.

Enable OpenVoice toll-free conferences for individual users

1. Log in to the Admin Center.

2. Select Manage Users in the left navigation.

3. Click on the user you want to update. The User Details page opens.

4. Click on Edit in the Settings box. The Product Settings page opens.

5. Select the product you want to modify settings for at the top of the page.

6. Under Audio, select Toll-free numbers. See steps 6 through 9 in Enable OpenVoice toll-free conferences for new users for details.

Enable OpenVoice toll-free conferences for multiple users

1. Log in to the Admin Center.

2. Select User Settings from the left navigation.

3. On the User Settings page, use the Filter by drop-down to select the users you want to update.

IMPORTANT: It is best to select a specific group of users in the filter. Each setting clears the user selection, and using groups ensures you get the same users for each settings change.

4. Scroll down to the Change Settings section and click Toll-free numbers, and choose the On option. The dialog displays the number of users the change will impact. Click Save to make the change.

5. Click Countries to set the default countries and the preferred country. Click the default checkbox for each country where you want to obtain toll-free numbers. Click the preferred checkbox for your preferred country. Click Apply to save your changes.

Participants will see the preferred number listed first.

Related articles

Using the GoTo Admin Center

Set up user settings

Update users' product settings

Manage admin activities