Find an Answer
Did you try resetting your password, but never received the "Reset Your Password" email? There are a few things that might have caused this.
When you enter an email address on the Reset Password page, GoToAssist Remote Support will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. It's also possible that your company's servers might have blocked your email due to security firewalls.
If you were invited to attend a support session by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!