Billing and Cancellation FAQs - GoToAssist Service Desk - LogMeIn

Find an Answer

Search GoToAssist Service Desk articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Billing and Cancellation FAQs

Review frequently asked billing and cancellation questions.

How do I change my password?

How do I cancel my paid subscription plan?

How do I change my plan or switch products?

What charges apply when I change my plan?

My account lapsed.  How do I reactivate it?

How can I review the charges billed to my account?

How do I get answers to billing questions or request a refund?

Will I get a receipt for my purchase?

How do I change my password?

Have a new email address? Want to change passwords? See Change Your Login Info for more information.

How do I cancel my paid subscription plan?

Your plan is set to auto-renew, but you can cancel the next renewal at any time. See Cancel Your Account for more information.

If you're an offline plan, contact our Corporate Billing Center.

How do I change my plan or switch products?

You can change your subscription plan level at any time to add additional seats or change your billing period. See Change Your Subscription Plan for more information.

What charges apply when I change my plan?

Plan changes will be automatically adjusted and pro-rated against your current account balance. We’ll send you a confirmation email receipt after the changes are completed.

  • If your new plan selection increases your subscription price, you’ll be prompted to enter payment. Once finished, you’ll have instant access to the features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.
  • If your new plan selection decreases your subscription price, we’ll credit your account and apply the credit toward your next scheduled payment. Your subscription billing date will change to reflect the date of the change in plan.

My account lapsed.  How do I reactivate it?

We’re glad you’re back! See Cancel Your Accountfor more information.

How can I review the charges billed to my account?

You can see your account history by logging in and viewing your recent billing activity at the bottom of the page.

How do I get answers to billing questions or request a refund?

Contact Customer Care and we'll take care of all your questions and requests.

Will I get a receipt for my purchase?

You can see all your receipts by logging in and clicking My Account > View All Activity. We’ll also send a receipt via email for your first subscription purchase, subsequent renewals and any time you change your subscription plan.