Add Remote Support - GoToAssist Service Desk

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Add Remote Support

Service Desk is only 1 of the 2 modules available to you; GoToAssist also includes Remote Support that you can use in conjunction with Service Desk to create a fully integrated IT management solution. To try them out, you can add a free trial of GoToAssist Remote Support to your Service Desk account. If your account already includes this module, you may need to enable access for your agents to allow them to use the Remote Support module.

Topics in this article:

Add the Remote Support Module

Enable Remote Support for Service Desk Agents

Add the Remote Support Module

Note: This feature is available to account administrators only.

  1. Go here to start the sign-up process.
  2. Select the "Remote Support" check box.
  3. Enter your name, and then enter the same email address that your Service Desk account was set up under. Click Continue.

    Note: It is crucial that you use the same email address if you want both modules to be used on the same account.

  1. GoToAssist will automatically detect that you already have an account registered under that email address and will prompt you to enter your existing email address.
  2. Enter your billing information, or click Sign up for the 14-day free trial in the right navigation to fill out a survey instead.
  3. Follow the additional prompts and click Get Free Trial.
  4. Click Get Started to log in and start setting up your account.

Enable Remote Support for Service Desk Agents

If your Service Desk account already includes the Remote Support module, you can enable Remote Support for your agents as follows:

Note: This feature is available to account administrators only.

  1. Click the account menu in the top navigation, then select Manage People & Devices.

  1. Once redirected to the Admin Center, click the name of your desired user.
  2. Follow the steps to change a user's product seats and roles.

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