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Log In

Service Desk agents and administrators can log in to the Service Desk web application to view and manage all aspects of Service Desk.

Topics in this article:

About Login IDs

Log in to Service Desk

Received an invitation to join GoToAssist?

Forgot your password?

Can't access your account?

Can't access a module?

About Login IDs

There are two types of logins for LogMeIn accounts (also referred to as your "account credentials"):

  • LogMeIn ID – These are users who access Citrix products directly using an email and password of their choice. This is the majority of accounts.
  • Company ID – These are users in a Single Sign-On (SSO) company framework using their business username and password to log into LogMeIn. This type of login is only available if your system administrator has configured it for your account.

For additional information on setting up Single Sign-On for your organization, see:

  • Review the Enterprise Sign-On user provisioning and access strategy
  • Define your company in the Organization Center (Documentation | Login)
  • Set up LogMeIn SSO Integration

Log in to Service Desk

1. If you have not yet created an account, do so first.

2. Go to http://desk.gotoassist.com.

3. Enter the email address and password used when creating the account.

4. Click Log In.

5. Click Service Desk in the top navigation to view the Service Desk module.

Received an invitation to join GoToAssist?

Welcome to GoToAssist! Someone has granted you access to their GoToAssist account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist.

Forgot your password?

  1. Go to http://desk.gotoassist.com and click the Forgot your password? link (or click here).
  2. Enter the email address you use to log in to your account.
  3. Click Continue to reset your password.
  4. Once you receive the Forgot Your Password email, click the link to create a new password. Then log in using your newly created password.

Can't access your account?

If you're trying to log in but can't access your account, your free trial or subscription plan may have expired. You or an administrator will need to renew your account to continue using GoToAssist.

Can't access a module?

If you are unable to open up one of the GoToAssist modules, then you likely do not have access to it for one of the following reasons:

  • No module access
    If you see a message explaining that there is no seat assigned to you, then you must request an agent seat from an administrator on the account.

  • Module not included in account
    If you see a message stating that there is an issue with your account, it means your account does not include the module at all. An administrator on the account must add the module to the account's subscription plan and grant you an agent seat.

  • Expired account
    If the free trial or subscription plan for the account has expired, then you will not be able to access the GoToAssist web app and will only see the My Account page with the expired product(s) grayed out. An administrator on the account must renew the expired account.

Related

Welcome to GoToAssist Service Desk

Create an Account

Quick Start Guide

System Requirements

Add Remote Support

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