System Requirements - GoToAssist Service Desk

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System Requirements

Service Desk experts can create and manage their incidents from their desk or on-the-go by using the desktop Web App or the mobile app for iOS. Additionally, customers can use the Web App to submit incidents using the customer portal.

Topics in this article:

Use the Web App for experts and customers

Use the iOS app for experts

Use the Web App for experts and customers

The following are required to use the Service Desk Web App as an expert or customer:

  • An active GoToAssist Service Desk expert seat (free trial or paid subscription – for experts only)
Operating System:

  • Windows 7, 8, 10, Server 2008, and Server 2012
  • Mac OS X 10.9 (Mavericks), 10.10 (Yosemite), and 10.11 (El Capitan)

Web Browsers:
  • Google Chrome v39 or later
  • Mozilla Firefox v34 or later
  • Microsoft Edge v20 or later
  • Apple Safari v6 or later
  • Microsoft Internet Explorer v9 or later

Internet Connection:
  • Broadband internet connection with 1+ Mbps
Hardware:
  • Intel Processor (2GB of RAM or better)

Use the iOS app for experts

The following are required for experts to use the Service Desk App for iOS:

  • An active GoToAssist Service Desk expert seat (free trial or paid subscription – for experts only)
Mobile Operating System:

  • iOS 8.0 or later

Mobile Device:
  • iPhone 5 or later
  • iPad 2 or later

Internet Connection:
  • 3G or Wi-Fi
Mobile App:
  • GoToAssist Service Desk App for iOS – Download to create and manage incidents from your iOS device. Learn more.

iOS

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