GoToAssist Remote Support – Popular Articles

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|   Views:   3660   |   Knowledge Article   |   Last Updated:  Sat, Jun 02 2012

Citrix Online does not directly offer special rates for nonprofit organizations, however significantly lower rates can be acquired through TechSoup and Good360.

|   Views:   6252   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

If you do not Java installed, or have an old version of Java and are using Internet Explorer the error "We were unable to return you to citrixonline.com. Internet Explorer has stopped trying to restore the website." may occur when using any of our products. Updating java will resolve the issue.

|   Views:   6588   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

These steps will walk you through how to cancel your account online.

|   Views:   1762   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

Personal Firewalls

|   Views:   4133   |   Help Article   |  Last Updated:  Fri, Jun 14 2013

The stored password for your machine allows the technician to bypass your machine's log-in screen when they connect to it in an Unattended Support Session so that you don't have to give them your password. If you change your machine's log-in password

|   Views:   3189   |   Help Article   |  Last Updated:  Fri, Jun 14 2013

If the Send Ctrl-Alt-Del feature is not functioning with Windows 7 or Vista, then the User Account Control (UAC) and/or the Secure Attention Sequence (SAS) can be enabled. In that case, you or an IT administrator will need to complete at leastoneof

|   Views:   0   |   Help Article   |  Last Updated:  Fri, Jun 14 2013

Running as a service allows the GoToAssist Remote Support application to run beyond the basic application level for improved support. Running as a service allows you to:

|   Views:   0   |   Help Article   |  Last Updated:  Fri, Jun 14 2013

You can use Wake On-LAN (WoL) to attempt to wake up sleeping (PC and Mac) or powered-off (PC) computers from your Unattended Support Computers list. This allows you to then connect to computers that would otherwise have been offline and unreachable.

|   Views:   6759   |   Help Article   |  Last Updated:  Fri, Jun 14 2013

GoToAssist allows you to add multiple users to your account, as well as specify which Companies those users have access to and what permissions they are entitled with. Each user can log in to GoToAssist and create their own password, but you can spec

|   Views:   4502   |   Help Article   |  Last Updated:  Fri, Jun 14 2013