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GoToAssist users can rest assured that all their data – and their customers' data – is safe. For more detailed information, see the GoToAssist Security White Paper.
All GoToAssist data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption. Our tiered server architecture stores all data two tiers away from the Internet. Access is through a mediating application server.
End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
With multiple data centers distributed around the globe, the GoToAssist service architecture is designed for optimal performance and reliability. GoToAssist is provided through industry-standard, high-capacity servers and network equipment with the latest security patches in place. Redundant switches and routers are built into the architecture to ensure that there is never one single point of failure. Clustered servers and backup system guarantee a seamless flow of applications processes. For optimal performance, the GoToAssist broker load balances client/server sessions across geographically distributed communication servers.