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Due to our recent merger with LogMeIn, Inc. all service-based URLs must be updated by December 05, 2017 to ensure uninterrupted service. Among these required changes, Salesforce admins must update the existing base API URL from https://api.citrixonline.com to https://api.getgo.com to ensure that agents can continue to use the GoToAssist Remote Support for Salesforce integration. For more information about required account changes, please see our Account Update FAQs.
Note: These steps are only for those who use https://api.citrixonline.com as their base API URL. If you use a custom URL, no changes are needed.
Admins can make this change in Salesforce as follows:
- Log in to your Salesforce account at https://login.salesforce.com.
- In the Force.com App Menu (drop-down) in the top navigation, select GoToAssist RS.
- Click on the GoToAssist RS Configuration tab in the top navigation.
- Click Edit.
- Change the existing Endpoint Base Url to https://api.getgo.com.
- Click Save.