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About Infrequent Updates

Administrators can create default update settings for all device groups on the account (using the Admin Center), or they can choose different update settings for each device group on the account. These settings will apply to both the agent and Customer desktop applications (i.e., both agents and customers under the device group will have their applications updated).

Note: For more information on how to update the GoToAssist desktop applications, please see Update the GoToAssist Desktop Applications and Check for Updates on Unattended Computers.

Topics in this article:

What are infrequent updates?

Infrequent updates for device groups

Infrequent updates for Admin Settings

What are infrequent updates?

This setting prevents the GoToAssist Expert and Customer desktop applications from being automatically updated to a newer build, even if it is a default build. Administrators can select a specific version and build for specific device groups or entire account (Admin Settings) so that users with this setting will not be updated unless their selected build is retired, at which point they will automatically have their version updated to the newest default build. Learn more about updating settings for device groups and Admin Settings.

Infrequent updates for device groups

To set a specific device group to "infrequent updates," admins can do the following:

  1. Log in to the Admin Center.
  2. Select Manage Device Groups from the left navigation.
  3. Click the Settings icon for your desired device group.

  1. In the "Build Version Updates" section, click Edit.
  2. Select the radio button for Infrequent Updates, then use the drop-down menu below to select your desired build.
  3. Click Save.

    Note: If your Admin Settings are set to Infrequent Updates, you can select the Inherit Updates from Admin Settings option if desired.

  1. Once your desired "Build Version Update" setting is configured, agents can update in the following ways:

Infrequent updates for Admin Settings

To set your account's Admin Settings to "infrequent updates," admins can do the following:

  1. Log in to the Admin Center.
  2. Select Admin Settings from the left navigation.
  3. On the "Build Version Updates" section, click Edit.

  1. Select the radio button for Infrequent Updates, then use the drop-down menu below to select your desired build.
  2. Click Save.

  1. Once your desired "Build Version Update" setting is configured, agents can update in the following ways:
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