Feature Comparison: Windows vs. Mac - GoToAssist Remote Support

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Feature Comparison: Windows vs. Mac

The GoToAssist Remote Support agent desktop app delivers features and tools that help provide the best possible support experience for agents and their customers. In-session features and tools may vary, depending on the agent's account permissions, as well as the operating system from which the agent is hosting and the customer is joining.

Note: For more information, please see the system requirements for agents and customers.

GoToAssist Remote Support agent desktop app

Windows

Installation Instructions

Mac

Installation Instructions

Hosting from a Windows computer

Session Features
Joining from Windows
Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Hosting from a Mac

Session Features
Joining from Windows
Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Related articles

Use the GoToAssist Expert Desktop App (Windows)

Use the GoToAssist Expert Desktop App (Mac)

Use Screen Sharing

Use File Transfer

Uninstall the GoToAssist Expert Desktop Application