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Logging in to GoToAssist online allows you to take advantage of all the features, tools and applications available in the GoToAssist web app, as well as download any available desktop applications. One login allows you access to all of the modules included on your account.
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There are two types of logins for Citrix accounts (also referred to as your "account credentials"):
Citrix ID – These are users who access Citrix products directly using an email and password of their choice. This is the majority of accounts.
Company ID – These are users in a Single Sign-On (SSO) company framework using their business username and password to log into Citrix. This type of login is only available if your system administrator has configured it for your account.
For additional information on setting up Single Sign-On for your organization, see:
Review the Enterprise Sign-On user provisioning and access strategy
Define your company in the Organization Center (Documentation | Login)
Set up Citrix SSO Integration
Welcome to GoToAssist! Someone has granted you access to their GoToAssist account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist. See New User Login for more information.
- Go to http://up.gotoassist.com and click the Forgot your password? link (or click here).
- Enter the email address you use to log in to your account.
- Click Continue to reset your password.
- Once you receive the Forgot Your Password email, click the link to create a new password. Then log in using your newly created password.
If you are unable to open up one of the GoToAssist modules, then you likely do not have access to it for one of the following reasons: