Log In to GoToAssist - GoToAssist Remote Support

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Log In to GoToAssist

Logging in to GoToAssist online allows you to take advantage of all the features, tools and applications available in the GoToAssist web app, as well as download any available desktop applications. One login allows you access to all of the modules included on your account.

Topics in this article:

About Login IDs

Log in to GoToAssist

Received an invitation to join GoToAssist?

Forgot your password?

Can't access your account?

Can't access a module?

About Login IDs

There are two types of logins for Citrix accounts (also referred to as your "account credentials"):

  • Citrix ID – These are users who access Citrix products directly using an email and password of their choice. This is the majority of accounts.

  • Company ID – These are users in a Single Sign-On (SSO) company framework using their business username and password to log into Citrix. This type of login is only available if your system administrator has configured it for your account.

For additional information on setting up Single Sign-On for your organization, see:

  • Review the Enterprise Sign-On user provisioning and access strategy

  • Define your company in the Organization Center (Documentation | Login)

  • Set up Citrix SSO Integration

Log in to GoToAssist

Once you create a GoToAssist account, use the email address and password you signed up with to log in at http://up.gotoassist.com and access all of GoToAssist.

Received an invitation to join GoToAssist?

Welcome to GoToAssist! Someone has granted you access to their GoToAssist account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist. See New User Login for more information.

Forgot your password?

  1. Go to http://up.gotoassist.com and click the Forgot your password? link (or click here).
  2. Enter the email address you use to log in to your account.
  3. Click Continue to reset your password.
  4. Once you receive the Forgot Your Password email, click the link to create a new password. Then log in using your newly created password.

Can't access your account?

If you're trying to log in but can't access your account, your free trial or subscription plan may have expired. You or an administrator will need to renew your account to continue using GoToAssist.

Can't access a module?

If you are unable to open up one of the GoToAssist modules, then you likely do not have access to it for one of the following reasons:

  • No module access
    If you see a message explaining that the account is configured for the module but that you do not have a license, then you must request an agent seat from an administrator on the account.

  • Module not included in account
    If you see a message explaining that the account does not include the module at all, then an administrator on the account must add the module to the account's subscription plan and grant you an agent seat.

  • Expired account
    If the free trial or subscription plan for the account has expired, then you will not be able to access the GoToAssist web app and will only see the My Account page with the expired product(s) grayed out. An administrator on the account must renew the expired account.