In-Session Features for GoToAssist Seeit Customers - GoToAssist Remote Support - LogMeIn

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

In-Session Features for GoToAssist Seeit Customers

Whether you are in the office or on the go, you can easily share the audio and camera of your mobile device during a GoToAssist Seeit session to allow the agent to see the issue you are experiencing - wherever you are! In turn, the agent can see your live-streaming camera feed, and provide real-time assistance to get your problem solved quickly and efficiently.

Note: GoToAssist Seeit is also a built-in feature of the GoToAssist (Customer) App for Android.

Topics in this article:

Share your audio

Share your camera

View shared photos

View paused camera sharing

Share your audio

  1. When you join the agent's session, you will be automatically muted.
  2. Tap the Microphone icon in the toolbar to unmute or mute your audio.

Share your camera

  1. Tap the Camera icon to share or stop sharing your live-streaming camera feed with the agent.
  2. To use the device's light, tap the Flashlight icon to emit a constant stream of light (rather than a single flash).

View shared photos

  1. When the agent takes a snapshot of your camera feed, you will briefly see the still image on your device.
  2. When the agent shares the photo, the snapshot will appear with the message, "This photo is being shared with you."
  3. If the agent uses drawing tools, you will see the annotations appear over the still image.
  4. To save the image, you can take a standard screen shot on your Android or iOS device.
  5. The shared photo will remain open in the GoToAssist Seeit session in place of your camera feed. When the agent stops sharing the photo, camera sharing from your mobile device will resume, and you will see the message, "Agent can see your camera."

    Note: All photos shared by the agent can be displayed again at any time during the session.

View paused camera sharing

  1. When the agent pauses your live-streaming camera feed, you will see the still image on your device with the message, "The agent wants to talk about this photo."
  2. If the agent uses drawing tools, you will see the annotations appear over the still image.
  3. To save the image, you can take a standard screen shot on your Android or iOS device.
  4. The still image will remain open in the GoToAssist Seeit session in place of your camera feed. When the agent resumes the camera sharing, you will see the message, "Agent can see your camera."
Related articles

Join a GoToAssist Seeit Session

System Requirements for GoToAssist Seeit Customers

Leave the GoToAssist Seeit Session (Customers)