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System Requirements for GoToAssist Seeit Agents

As an agent, you can easily host a GoToAssist Seeit session from any compatible Windows or Mac computer using the agent website, or create sessions on your iOS device. Below are the system requirements to host a support session as an agent.

Note:GoToAssist Seeit is also a built-in feature of the GoToAssist (Customer) App for Android. If you are a customer attempting to join a session, please see the System Requirements for GoToAssist Seeit Customers.

Topics in this article:

Host a session from a Windows or Mac computer

Host a session from iOS

Video and image quality

Minimum bandwidth requirements

Host a session from a Windows or Mac computer

To host a GoToAssist Seeit session from the agent website on your desktop computer, you will need the following:

  • An active GoToAssist Seeit agent seat (free trial or paid subscription)

Operating System:

  • Windows 7, 8, 10, Server 2008, and Server 2012
  • Mac OS X 10.9 (Mavericks), 10.10 (Yosemite), 10.11 (El Capitan), and macOS Sierra (10.12)

Web Browsers:

  • Google Chrome (current version)
  • Mozilla Firefox (current version)
  • Internet Explorer v10 or later with OpenTok plugin (unsupported but compatible)

Internet Connection:

  • Broadband internet connection with 1+ Mbps

Hardware:

  • Intel Processor (2GB of RAM or better)
Ports (required):
  • TCP port 443
  • Non-web (non-SSL) traffic via port 443

    Note:  This is used to stream encrypted video (DTLS+SRTP) in case no UDP traffic is possible. Some firewall/proxy rules block this traffic by default.

Ports (recommended):
  • UDP port 3478
  • UDP ports 1025 – 65535 (for optimal experience)

Host a session from iOS

Note: Using a mobile device to log in to the agent website and create a GoToAssist Seeit session is not supported. Sessions must be hosted from the agent iOS app on a mobile device.

To host a GoToAssist Seeit session from the GoToAssist Seeit Agent App for iOS, you will need the following:

  • An active GoToAssist Seeit agent seat (free trial or paid subscription)

Mobile Operating System:

  • iOS 8.1 or later

Mobile Device:

  • iPhone 5 or later
  • iPad 2 or later

Internet Connection:

  • 3G or Wi-Fi
Mobile App:
  • GoToAssist Seeit Agent App for iOS – Download onto an iOS device to host support sessions. Learn more.

iOS


Video and image quality

When you record your session or take snapshots during your session, the image and video quality can vary depending on your customer's mobile device.

Android devices

When you use camera sharing, take snapshots and/or record sessions, the image and video quality can vary depending on the Android device your customer is using.

Android device

Snapshot Resolution

(pixels per inch)

Video Resolution

(pixels per inch)

Video Frame Rate

(frames per second)

All other Android devices1024 x 768352 x 28815
Nexus 41024 x 768320 x 24415

iOS devices

iOS Device

Snapshot Resolution

(pixels per inch)

Video Resolution

(pixels per inch)

Video Frame Rate

(frames per second)

iPhone 6, 6S1024 x 768480 x 36015
iPhone 4S, 5, 5S, or 5C640 x 480640 x 48010

Minimum bandwidth requirements

For a good user experience, both the agent and customer should have the following minimum bandwidth requirements upstream & downstream:

Type of sessionKilobits per second
Audio & video (combined)
350 kbps
Video only (per stream)300 kbps
Audio only (per stream)50 kbps
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