Mobile Support - GoToAssist Remote Support - LogMeIn

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Mobile Support

With the free GoToAssist apps, you can increase your mobility and bandwidth by providing essential support services to remote Internet-connected devices while you're on the go. Just download your free app and enter in your login information to instantly start providing remote support!

GoToAssist has multiple options for both providing support from mobile devices and providing support to customers using mobile devices, as follows: 

Provide support FROM mobile devices

Agents can host attended and unattended support sessions from their iOS or Android devices by downloading the GoToAssist (Remote Support) app for iOS or Android.

  • Learn more about hosting sessions from iOS devices
  • Learn more about hosting sessions from Android devices

Provide support TO an iOS device

At this time, it is not possible to join a support session from an iOS device.

Provide support TO an Android device

Agents can also use the GoToAssist (Remote Support) app or the GoToAssist Expert desktop application to host support sessions with Android customers who join using the GoToAssist (Customer) app for Android.

Note: For more information about supported device manufacturers, Android OS versions, and features, please see the System Requirements for Customers.

  • Learn more about joining sessions from Android devices

Note: In order to enable screen sharing, remote control, camera sharing and session recording, customers must join the support session from the GoToAssist (Customer) app (as opposed to joining from www.fastsupport.com using their mobile web browser).

Related articles

Host a Support Session via Android

Host a Support Session via iOS

Join a Support Session via Android

Mobile Feature Comparison

Download the Mobile Apps