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There are various mobile apps that will facilitate a support session between an agent and a customer. Download the app that is right for you onto your iOS or Android device! Use the Mobile Feature Comparison chart to compare the abilities of each mobile app.
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Agents can download the iOS or Android agent mobile app onto their device to host support sessions on the go!
Customers can download the Android customer mobile app onto their device to join support sessions from anywhere!
Note: At this time, customers cannot join a support session from an iOS device.
Note: You will be prompted automatically to install this add-on to allow screen sharing and remote control during a support session with the GoToAssist (Customer) apps.