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The GoToAssist Customer Attended Standalone application is a single executable (.exe) file that can be downloaded and used by customers who frequently join attended support sessions from their Windows computer. For more information, please see the GoToAssist Remote Support Customer Quick Start Guides for Windows and Mac.
Download the GoToAssist Customer Attended Standalone Application (Windows Only)
Note: For detailed configuration instructions, please see the Single Customer Attended App Guide. For detailed installation instructions, please see below. For more information, please see the System Requirements for Customers .
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Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. Administrators, agents, and customers alike can benefit in the following ways:
While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear.
GoToAssist Customer Attended Standalone app – This app can be directly downloaded by the customer or their administrator from www.fastsupport.com/download/attended-app. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. This application is a download only (i.e., not an installed application), and will not appear as in an installed program or service on the customer's computer. It can be launched only from the location where it has been saved.
GoToAssist Customer Desktop app – This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. This application will appear as an installed program and listed as a service on the customer's computer, and can be accessed from the desktop or by navigating to Start > All Programs > Citrix > GoToAssist Customer.
Note: For more information about how to use this app, please see Use the Use the GoToAssist Customer Desktop Application.
The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows:
You can download the GoToAssist Customer Attended application as follows:
Note:This application does not require administrative rights to use.
- Click Download.
- Save the executable (.exe) file, then open it.
Note: You can save it to your desktop for easy access, or a shared location on your network drive to allow multiple users to access it.
- Click Run.
- Fill in the Name and Support Key fields to join a support session.