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When unattended access is set up for a customer's computer, having a stored password allows the agent to bypass the login screen without needing to enter (or have knowledge of) the customer's password. If a customer changes the password on their computer after unattended access was set up, they should update the stored password in order for the agent to be able to access their computer for unattended support sessions.
Note: This feature is only available for Windows computers.
- Right-click the GoToAssist Customer icon in the system tray (Windows) and hover the cursor of your mouse over Unattended Access.
Note: If the icon does not appear in your system tray, find the application on your computer and open it.
- Select Update Stored Password from the Unattended Access drop-down menu.
- In the Unattended Support Setup window, enter the updated password and click OK.
- A confirmation that the password was updated will appear above the system tray.