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Administrators can choose the frequency with which the GoToAssist Expert and GoToAssist Customer desktop applications on the account are updated to newer builds.
Note: For more information on how to manually update unattended machines, see Check for Updates on Unattended Computers.
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Administrators can create default update settings for all device groups on the account (using the Admin Center), or they can choose different update settings for each device group on the account. These settings will apply to both the agent and Customer desktop applications (i.e., both agents and customers under the device group will have their applications updated).
The available settings are as follows:
Regular & Beta Updates
This setting "subscribes" the account to receive beta builds, which will allow users to try out new features and tools before they are released to the general public. Whenever a new beta build is released, users with this setting will automatically have their application updated.
Note: It is highly recommended that administrators create a "dummy" device group on which to try out the beta builds by setting only the dummy device group to "Regular & Beta Updates" and leaving the rest of the device groups on the account with "Regular Updates" or "Infrequent Updates".
Regular Updates (default)
This setting leaves the account at the default level, which is an official build release. Whenever a new default build is released, users with this setting will automatically have their application updated to the new default build (not including beta builds).
This setting prevents applications from being automatically updated to a newer build, even if it is a default build. Administrators can select a specific version and build so that users with this setting will not be updated unless their selected build is retired, at which point they will automatically have their version updated to the newest default build.
Older builds are retired on a regular basis to ensure that users receive the newest features, tools and bug fixes and to enable the GoToAssist team to better support future versions of the applications. When an older build is approaching its expiration date, agents with that build will see a "Required version update in XX days" message at the bottom of the GoToAssist Expert application.
The GoToAssist Expert and GoToAssist Customer desktop applications automatically checks for updates; the Agent application checks each time the application is launched, and the Customer application checks every 24 hours while it is running. When a new build is available (depending on the settings for the device group under which it is installed), the application will automatically start downloading it.
Sometimes, an agent and the customer they are supporting may be using different versions. In this case, either the agent's or the customer's application will need to upgrade or downgrade their version so that they are both on the same one.
Cancel – This will close the dialog box and return to the GoToAssist Expert desktop application.
What's this? – This displays a dialog that contains information about each of the version control options.
The GoToAssist Expert desktop application automatically scans for updates every 24 hours (as long as the application is running), but you can also check for updates manually (as long as there are no active sessions running).
- Right-click the GoToAssist Expert icon in your system tray (Windows), or open the GoToAssist Expert desktop application then click GoToAssist Expert from the Apple Menu bar (Mac).
- Select Check for Update.
Note: If the "Check for Update" option is grayed out, it means you have a new session window open or that you are actively connected in a session. In order to manually check for an update, you must first close all session windows.
- If your version of GoToAssist needs to be updated, follow the prompts to install the update. If no updates are needed, you will see a confirmation dialog indicating your version is currently up to date.