Why can't I access my account? - GoToAssist Remote Support

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Why can't I access my account?

If you're trying to log in but can't access your account, your subscription may have expired. You'll need to first update your billing information to continue using GoToAssist Remote Support.

Update your account

1. Log in to your My Account page at https://secure.citrixonline.com/myAccount.tmpl.

2. Under Plan Details, click Subscribe Now to sign up for a paid subscription plan.

3. Choose the plan that best fits your needs, and click Review Your Plan.

4. On the Confirm Your Plan page, click Purchase Now. To ensure uninterrupted service, you will be billed automatically on the billing date. You can click Turn Off Renewal on the My Account page at any time to turn off automatic renewal.

5. Once you confirm your plan, you'll be able to use GoToAssist Remote Support without any disruptions.

 

Related

Reset Your Password

Change Your Login Info

Change Your Plan

Change Your Personal Info

Update Your Billing Info

Change the Display Language

Cancel Your Account

Billing and Cancellation FAQs