Send Ctrl-Alt-Delete Command - GoToAssist Remote Support
Service Status

GoToAssist Remote Support Service Status

Service Fully Operational

***Our GoToAssist maintenance window is Wednesday or Friday 6:00am-10:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Mon, Mar 25 2013 8:33 AM RSS Feed

Ask The Community

Find an Answer

Search GoToAssist Remote Support articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Send Ctrl-Alt-Delete Command

The Send Ctrl-Alt-Delete tool is useful if you need to perform such tasks as logging in with different Windows credentials, locking the customer's machine or accessing the Task Manager. If you press Ctrl + Alt + Del on your keyboard while in session, the Logout dialog will be summoned on your own machine rather than on the customer's. Using the Send Ctrl-Alt-Delete tool will successfully bring up the Logout dialog on the customer's machine.

The Send Ctrl-Alt-Delete feature is currently unavailable for Mac users.

 

 

 

To send the Ctrl-Alt-Del command to your customer's machine

1. Click Tools in the Viewer's menu.

2. Select Send Ctrl-Alt-Delete from the drop-down menu.

3. The Logout dialog will appear on your customer's machine (with Lock this Computer, Switch User, Log Off, Change a Password and Start Task Manager options).

Note: If the Send Ctrl-Alt-Del command is not working, try these troubleshooting options.

 

| Views: 8821 | Last Updated: Mon, Apr 15 2013 12:01 PM

Is this article helpful?

Language: English | Deutsch | Español | Français | Italiano | Português

About Us |  Research Participation |  Terms of Service |  Privacy Policy | Join us on:  | 

© 2013 Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and Sharefile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.