Invite Customers to Join - GoToAssist Remote Support

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Invite Customers to Join

Once you've started a new attended support session, you can invite your customer to join the session in various ways. Attended support sessions are those in which a customer is at their computer and uses a support key to join the support session with the technician (i.e., the supported computer is "attended" by the customer).

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Invite a customer via email

Invite a customer via FastSupport.com

Invite a customer via Support URL

Invite a customer via email

Note: You must have a default email client (i.e., Microsoft Outlook, Apple Mail) set up on your computer to use this option.

1. Start a new support session.

2. Click Email Support Info.

3. A new email message will open with the session information and Support URL pre-populated, which you can then send to the customer.

Invite a customer via FastSupport.com

1. Start a new support session.

2. Direct the customer to open a web browser and go to www.fastsupport.com.

3. Provide the customer with the support key (listed on the Invite Customer screen of the GoToAssist Viewer).

Invite a customer via Support URL

1. Start a new support session.

2. Click Copy Support URL to copy it to your clipboard and provide it to the customer.

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