About Monitoring Applications

Inventory

The Inventory application provides a complete, fast, and accurate inventory of the software and hardware on your network, including servers, workstations, printers, phones, projectors, and other networked devices. You can drill down to see details about each device, such as network settings, software versions, and configuration. You can also add custom grouping and fields to further customize your view and store additional information about your devices.

Alerting

The Alerting application allows you to define alerts to send email or SMS notifications when specific conditions are met. For example, you can set up alerts to let you know when systems are down, services stop running or disk space is below a specified threshold. You can choose from built-in standard alerts, or create and customize your own.

Remote Support

The Remote Support application provides you with live support capabilities, such as the ability to access and control remote computers and servers when they are unattended. The remote support capabilities of GoToAssist Remote Support, together with the proactive monitoring and alerting capabilities of GoToAssist make a powerful combination for managing your IT environment.

Note: Access to the Remote Support application requires a Remote Support subscription plan or free trial.

Data Collection

The Data Collection application allows you to monitor and configure the GoToAssist Crawler(s) running in your environment directly through your Web account. As you probably know, the Crawler is the software that runs on your network and securely discovers and gathers data about your environment and transfers it into your Web account. Through the Data Collection application you can configure the networks that are scanned, the Plugins that are used to collect information, and track activity and logs. You can also set up schedules that inform the Crawler what Plugins to run against which hosts and at what frequency. Just remember though that you need to go directly to the Crawler to configure your credentials, because that information is never stored in your account.

Reports

The Reports application provides summary and detailed reports that you can generate in various formats, and save or print. You can schedule reports to be sent to specified people on a regular basis. You can even set up your logo so that it shows on all reports.

Server Health

The Server Health application provides a simplified view of the state and performance of your key servers and their services. Red, yellow and green dots show you a color-coded list so that you can see any problems quickly, while the tree format lets you see each server at the base and expand a branch to see details like services and status over time.

Logs

The Logs application centrally collects logs from all specified servers and devices and indexes them for quick searching. Visualize events over time and zoom in on any time period. Alerts can be set to trigger on specified events. You can use GoToAssist Logs analytics for rapid discovery of key operational events, a platform for meeting compliance requirements, and as a way to save time investigating security incidents.

NetFlow

NetFlow is a network protocol developed by Cisco Systems for collecting IP traffic information. The NetFlow application provides you with an interactive traffic-flow visualizer with diagrams showing top conversations and host names. You will need to configure your NetFlow-compatible router to specify the Crawler as the receiver of traffic statistics.

Patch Management

The Patch Management application works with Microsoft Windows Server Update Services (WSUS) to continuously monitor all Windows devices to ensure that they are up-to-date. WSUS allows you to specify policy, and to deploy the latest Microsoft product updates to computers that are running the Windows operating system. And because all historical patch data is stored in GoToAssist, it is easy to search, report on, and visualize through custom dashboards and reports.

VMware

The VMware application provides complete monitoring and visualization of the rich information that is collected from VMware ESX, VMware ESXi, and VMware vCenter (Virtual Center). This data is submitted to your GoToAssist search index. You can use the VMware application to discover, track, search, and visualize VMs and their resource capacity and consumption in CPU, memory, storage, and network.

Zendesk

By integrating your Zendesk account with GoToAssist using the Zendesk application, you can build your own support workflow with all the tools of both Zendesk and Monitoring at your fingertips. This includes customer request web forms, community architecture, knowledge base repository, and more, all of which you can access from any device in any location.

Automation

The Automation application enables IT administrators to create and automate the changes to computers on their networks. It makes it easy to add or remove software from multiple devices simultaneously by automating repetitive tasks. You can choose from scripts provided by GoToAssist or write your own to distribute software or files, execute a remote command, run a batch file, or update registry settings.

XenServer

The XenServer application provides complete monitoring and visualization of the rich information that is collected from XenServer hosts and virtual devices. This data is submitted to your GoToAssist search index. You can use the XenServer application to discover, track, search, and visualize Virtual machines and their resource capacity and consumption in CPU, memory, storage, and network.