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There are a two different ways to accept an invitation and join a secured remote-support session. Joining a session requires no pre-registration or configuration and can be ended at anytime by the support agent or customer.
To join a support session from the Fast Support Web site
1. Open an Internet browser and go to www.fastsupport.com.
2. Type your name and enter the unique 9-digit Support Key provided by your support agent.
3. Click OK.
4. Depending on your browser, click Yes, Run, Allow or Trust to accept the download.
5. Click Yes to approve the session.
To join a support session from an email invitation
1. Open the email that contains the GoToAssist invitation.
2. Click the link provided in the email to join the session.
3. Depending on your browser, click Yes, Run, Allow or Trust to accept the download.
4. Click Yes to approve the session.