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These FAQs address common support questions for Mac OS X 10.7 (Lion) and 10.8 (Mountain Lion)
We are in the process of adapting all our our products to use our proprietary launcher service that is independent of Java.
The Viewer window has annotation tools that can be used to facilitate the support session by drawing on the screen. Use these annotation tools to assist you when guiding your customer through steps and processes during your support session.
After performing a recent Java update for Mac OS 10.6 (Snow Leopard) and 10.7 (Lion), you may not be able to download Citrix Online products
You can change your password from within HelpAlert. You are required to change the password at regular intervals, as defined in the GoToAssist Management Center.
This is the Internet portal where the customer enters a request for a support or demonstration session. The portal type can vary depending on the GoToAssist mode utilizedby your organization (more about modes on following pages). There are 6 types of portals.
The Save Chat Log feature enables you or the customer to save all text in theChatbox including pushed web pages and files transferred.
How to enable UAC and Software Secure Attention Sequence (SSAS) to allow the send Ctrl-Alt-Del to a host computer.
GoToAssist Coporate manager emails must be validated before a forgot password email will be sent.
The latest version of Java (version 7 update 10) is specifically being blocked by Safari.