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GoToAssist Corporate Service Status

Service Fully Operational

***Our GoToAssist maintenance window is Sunday, 5:00am – 9:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Mon, Mar 25 2013 8:32 AM RSS Feed

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GoToAssist Corporate – Popular Articles

Mac OS X 10.7 & 10.8 FAQs

These FAQs address common support questions for Mac OS X 10.7 (Lion) and 10.8 (Mountain Lion)

|   Views:   0   |   Help Article   |  Last Updated:  Wed, Nov 21 2012
Using our products without java

We are in the process of adapting all our our products to use our proprietary launcher service that is independent of Java.

|   Views:   13596   |   Knowledge Article   |   Last Updated:  Thu, Jan 31 2013
Drawing Tools

The Viewer window has annotation tools that can be used to facilitate the support session by drawing on the screen. Use these annotation tools to assist you when guiding your customer through steps and processes during your support session.

|   Views:   4793   |   Help Article   |  Last Updated:  Wed, Nov 21 2012
Inactive Java plug-in with OS 10.6 (Snow Leopard) and 10.7 (Lion)

After performing a recent Java update for Mac OS 10.6 (Snow Leopard) and 10.7 (Lion), you may not be able to download Citrix Online products

|   Views:   15968   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012
Change Password

You can change your password from within HelpAlert. You are required to change the password at regular intervals, as defined in the GoToAssist Management Center.

|   Views:   2431   |   Help Article   |  Last Updated:  Wed, Nov 21 2012
Customer Portals

This is the Internet portal where the customer enters a request for a support or demonstration session. The portal type can vary depending on the GoToAssist mode utilizedby your organization (more about modes on following pages). There are 6 types of portals.

|   Views:   8638   |   Help Article   |  Last Updated:  Wed, Nov 21 2012
Chat Log

The Save Chat Log feature enables you or the customer to save all text in theChatbox including pushed web pages and files transferred.

|   Views:   2915   |   Help Article   |  Last Updated:  Wed, Nov 21 2012
Send Ctrl-Alt-Del Fails

How to enable UAC and Software Secure Attention Sequence (SSAS) to allow the send Ctrl-Alt-Del to a host computer.

|   Views:   7140   |   Knowledge Article   |   Last Updated:  Thu, Mar 15 2012
Forgot Manager Password

GoToAssist Coporate manager emails must be validated before a forgot password email will be sent.

|   Views:   578   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012
Java Plugin Blocked on Safari

The latest version of Java (version 7 update 10) is specifically being blocked by Safari.

|   Views:   23672   |   Knowledge Article   |   Last Updated:  Fri, Mar 08 2013


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