Benefits of Running as a Service

The Run as a Service feature enables you to have the GoToAssist software run beyond the basic application level to more easily support end users. Running GoToAssist as a service and logging in as an administrator will not violate or circumvent the security model on the customer’s PC. Access is granted only if the customer is able to log in with the proper credentials of a local or domain administrator.

Benefits for Windows 2000, Windows XP, Windows Vista and Windows 7 users:

Running as a service allows you to:

• Send Ctrl-Alt-Delete commands to the customer’s machine.
• Permit the customer to switch user profiles without locking you out.
• Automatically reconnect to the welcome screen when the Reboot/Reconnect feature is used.
• (Windows Vista and Windows 7 users only) Support the customer without having their sessions limited by User Account Control (UAC).

What is User Account Control (UAC)?

Microsoft has added an extra layer of security in Microsoft Windows Vista and Windows 7 called the User Account Control (UAC). The UAC suspends all applications that are running as an application by the user who is logged in, and then requires the user to reply to a dialog box to either allow or cancel the action requested.

How the User Account Control (UAC) affects GoToAssist:

By default, the GoToAssist software runs as an application. When the UAC dialog box appears, all software that is running as an application is suspended. You are not able to reply to the UAC dialog box and cannot continue with the session until the customer selects Continue.

Once a UAC dialog box appears, you are only able to continue supporting the customer through view-only controls. The UAC does not allow remote software that is running as an application to share keyboard and mouse controls with the customer.

By running GoToAssist as a service, you have the ability to select Continue for the customer when the UAC dialog box appears, and you remain in a shared keyboard and mouse control state rather than view only.

What are common tasks that cause the User Account Control (UAC) dialog box to appear?

There are many tasks that can cause the UAC dialog box to appear. Typically the icons for those tasks include a shield icon.

Some of the most common tasks that cause the UAC dialog box to appear are:

• Accessing the Device Manager
• Accessing the Security Center
• Accessing the Add Hardware tools
• Running msconfig.exe

| Views: 7182 | Last Updated: Wed, Nov 21 2012 2:55 PM

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