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System Requirements
Note: If your system does not fulfil the requirements described below or if graphics drivers are not up to date, you may experience functional limitations with the GoToAssist HelpAlert application.
Topics in this article:
Standard (Screen Sharing) Sessions, FastChat Sessions, BlackBerry Sessions and Android Sessions
Hosting Support Sessions
Standard (Screen Sharing) Sessions, FastChat Sessions, BlackBerry® Sessions and Android Sessions
To host a support session as the representative, the following are required:
Note: You can only host support sessions from Windows computers; the HelpAlert application cannot be used on a Mac.
| Windows | |
| Operating System | Windows 2000 |
| Windows XP | |
| Windows Server 2003 | |
| Windows Vista | |
| Windows Server 2008 & 2008 R2 | |
| Windows 7 | |
| Windows 8 | |
| (both 32-bit and 64-bit versions supported) | |
| Internet Browser | Internet Explorer® 8.0 or newer |
| Mozilla Firefox® 12.0 or newer | |
| Apple Safari® 5.0 or newer | |
| Google Chrome™ v20 or newer | |
| Software | GoToAssist HelpAlert |
| Processor | At least 1 GHz |
| Memory | At least 1 GB RAM |
| Video Card | At least 128 MB RAM |
| Internet Connection |
Stable Internet connection (at least 64 kbit/s) with cable modem ISDN, DSL or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 8200, HTTPS-Port 443 and HTTP-Port 80 |
|
HTTP server or SOCKS server |
|
Automatic Windows-Authentication (Kerberos, NTLM)
|
Note: Representatives must use HelpAlert v10, b851 or newer to generate Session Codes for Android support sessions.
Joining Support Sessions
Standard (Screen Sharing) Sessions
To participate in a standard (screen sharing) support session as a customer, the following are required:
| Windows | |
| Operating System | Windows 2000 |
| Windows XP | |
| Windows Server 2003 | |
| Windows Vista | |
| Windows Server 2008 & 2008 R2 | |
| Windows 7 | |
| Windows 8 | |
| (both 32-bit and 64-bit versions supported) | |
| Internet Browser | Internet Explorer 8.0 or newer |
| Mozilla Firefox 12.0 or newer | |
| Apple Safari 6.0 or newer | |
| Google Chrome v20 or newer | |
| Processor | At least 1 GHz |
| Memory | At least 1 GB RAM |
| Video Card | At least 128 MB RAM |
| Internet Connection |
Stable Internet connection (at least 64 kbit/s) with cable modem ISDN, DSL or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 8200, HTTPS-Port 443 and HTTP-Port 80 |
|
HTTP server or SOCKS server |
|
Automatic Windows-Authentication (Kerberos, NTLM)
|
| Mac | |
| Operating System | OS X 10.5 (Leopard) |
| OS X 10.6 (Snow Leopard) | |
| OS X 10.7 (Lion) | |
| OS X 10.8 (Mountain Lion) | |
| Internet Browser | Mozilla Firefox 12.0 or newer |
| Apple Safari 6.0 or newer | |
| Google Chrome v20 or newer | |
| Processor | At least 1 GHz on Intel Core Duo |
| Memory | At least 1 GB RAM |
| Video Card | At least 128 MB RAM |
| Internet Connection |
Stable Internet connection (at least 64 kbit/s) with cable modem ISDN, DSL or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 8200, HTTPS-Port 443 and HTTP-Port 80 |
|
HTTP server or SOCKS server |
|
Automatic Windows-Authentication (Kerberos, NTLM)
|
FastChat Sessions
To participate in a FastChat™ support session as the customer, the following are required:
| Windows | |
| Operating System | Windows XP |
| Windows Server 2003 | |
| Windows Vista | |
| Windows Server 2008 & 2008 R2 | |
| Windows 7 | |
| (both 32-bit and 64-bit versions supported) | |
| Internet Browser | Internet Explorer 8.0 or newer |
| Mozilla Firefox 12.0 or newer | |
| Apple Safari 6.0 or newer | |
| Google Chrome or newer | |
| Software/Plugin | Adobe® Flash® Player 10.0 or newer |
| Processor | At least 1 GHz |
| Memory | At least 1 GB RAM |
| Video Card | At least 128 MB RAM |
| Internet Connection |
Stable Internet connection (at least 64 kbit/s) with cable modem ISDN, DSL or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com and *.gofastchat.com (see here for more information) |
| HTTPS-Port 443 and HTTP-Port 80 |
| Mac & Linux | |
| Operating System | OS X 10.4 (Tiger) |
| OS X 10.5 (Leopard) | |
| OS X 10.6 (Snow Leopard) | |
| OS X 10.7 (Lion) | |
| Linux variants | |
| Internet Browser | Mozilla Firefox 12.0 or newer |
| Apple Safari 6.0 or newer | |
| Google Chrome v20 or newer | |
| Software/Plugin | Adobe Flash Player 10.0 or newer |
| Processor | At least 1 GHz on Intel Core Duo |
| Memory | At least 1 GB RAM |
| Video Card | At least 128 MB RAM |
| Internet Connection |
Stable Internet connection (at least 64 kbit/s) with cable modem ISDN, DSL or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com and *.gofastchat.com (see here for more information) |
| HTTPS-Port 443 and HTTP-Port 80 |
BlackBerry Sessions
To participate in a GoToAssist for BlackBerry support session as the customer, the following are required:
| Hardware | BlackBerry Device |
| Operating System | BlackBerry 4.7 OS |
| BlackBerry 5.0 OS | |
| BlackBerry 6.0 OS | |
| BlackBerry 7.0 OS | |
| Internet Connection | At least 64 kbit/s internet connection with 3G, WiFi or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 443 |
| BlackBerry Mobile Data System (MDS) with connected HTTP proxy |
Note: GoToAssist version 10.0, build 712 does not support BlackBerry sessions.
Note: Touch-capable BlackBerry devices don’t support full access and are limited to view-only sessions.
Android Sessions
To participate in a GoToAssist for Android standard (screen sharing) support session as the customer, the following are required:
| Software | GoToAssist Corporate (ICS) app |
| Hardware |
Samsung Android Device Note: App will not work with modified (e.g., rooted) or non-Samsung devices. |
| Operating System | Android 2.3 (Gingerbread) |
| Android 4.0 (Ice Cream Sandwich) | |
| Android 4.1 (Jelly Bean) | |
| Internet Connection | At least 64 kbit/s internet connection with 3G, WiFi or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 8200, HTTPS-Port 443 and HTTP-Port 80 |
Note: Using the GoToAssist Corporate (ICS) app, Chat and remote diagnostics are available for all devices running Android 2.3 OS and newer. Full remote control is available only for Samsung devices with original manufacturer firmware running Android OS versions 4.0 (Ice Cream Sandwich) and 4.1 (Jellybean).
To participate in a GoToAssist for Android Chat (and diagnostics) support session as the customer, the following are required:
| Software | GoToAssist Corporate app |
| Hardware | Android Device |
| Operating System | Android 2.2 (Froyo) |
| Android 2.3 (Gingerbread) | |
| Android 3.0 (Honeycomb) | |
| Android 4.0 (Ice Cream Sandwich) | |
| Android 4.1 (Jelly Bean) | |
| Internet Connection | At least 64 kbit/s internet connection with 3G, WiFi or better |
| Server Information | |
| In order to establish a connection, the GoToAssist Corporate system needs to be accessible by fulfilling the following requirements: | |
| *.citrixonline.com, *.gotoassist.com (see here for more information) |
| TCP-Port 8200, HTTPS-Port 443 and HTTP-Port 80 |
| Views: 11925 | Last Updated: Wed, Nov 21 2012 2:55 PM
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