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Research Participation FAQs

Thank you for your interest in our product usability research program. Please review the FAQs and then complete our short survey to register for one of our upcoming studies.

Who can participate?
We want to know how to make our products easy for everyone to use, so we need people from all professions to be involved in our usability program. However, some studies focus only on certain user profiles, so you may not qualify for every study.

How does it work? What's involved?
When a study is relevant to you, we will contact you. We will not try to sell you anything, but simply make sure the study is a good fit for you. We will then schedule a feedback session. When the day of the session comes, we will either have you visit the campus in Santa Barbara or S an Francisco, California, or ask you to participate online via GoToMeeting. After the session is over we will give you a gift card. Gift card values range from $25-100 depending on the amount of material to be addressed.

When do you schedule feedback sessions?
We schedule our usability feedback activities at your convenience. If you cannot make a meeting during normal business hours, we can schedule a session with you at lunch time or after hours.

Can I participate remotely?
Yes. Sessions are conducted remotely or at the campus in Santa Barbara or San Francisco, California. We also do customer site visits to observe how you are using our products in your everyday life! If you are interested in having us visit you, please let us know by emailing us at

How long are the feedback sessions?
Feedback sessions last between 30 and 90 minutes, depending on the amount of material to be addressed.

What will you do with my email address?
Your email address will only be used to contact you about our usability studies. We will not sell or rent it to anyone. Please read our Privacy Policy for more information.