Find an Answer
The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoToMeeting can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.
1. To begin the test, download the GoToMeeting Connection Wizard. The G2MConnectionWizard.exe file should download in your default browser.
2. Open the G2MConnectionWizard.exe file and run the software when prompted.
3. When the GoToMeeting Connection Wizard launches, click Next to start the connection test. GoToMeeting's home page should launch in your default browser. If you're not redirected to www.gotomeeting.com, open your browser and go to that page.
4. Click OK to continue. The Connection Wizard will determine the best connection setting for your computer when connecting to GoToMeeting. This process may take a few minutes to complete.
5. Once the detection process is complete, click Next.
6. Try out the new connection settings by starting a meeting, then select the appropriate option in the Connection Wizard window:
- GoToMeeting now properly connections to the GoToMeeting service infrastructure – Click Next > Finish to complete the Connection Wizard test.
- GoToMeeting now properly connects to the GoToMeeting service infrastructure, but I still experience problems – Contact Global Customer Support for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.
- GoToMeeting still cannot connect to the GoToMeeting service infrastructure – Contact Global Customer Support for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.
7. Click Next. The following screen will explain the next recommended steps.